Protecting your personal data is important to us. This Privacy Policy explains how True Story Houses collects, uses and protects personal information provided by users of our website.
By using our website or making a reservation, you agree to the terms described in this policy.
1. Data Controller
The entity responsible for processing personal data collected through this website is:
True Story Houses
For any questions related to data protection, you may contact us using the contact details available on the website.
2. Personal data collected
We may collect the following personal data when you use our website or make a reservation:
- Full name
- Email address
- Phone number
- Reservation information (stay dates, number of guests, preferences)
- Billing information when required for invoicing
- Communications sent through contact forms or email
We do not directly store full payment card details when payments are processed through secure third party payment platforms.
3. Purpose of data collection
Personal data is collected and processed for the following purposes:
- Managing and processing reservations
- Communicating with guests before, during and after their stay
- Issuing invoices and complying with legal obligations
- Improving the user experience on our website
- Responding to enquiries or requests
Data will not be used for purposes incompatible with those described in this policy.
4. Data sharing with third parties
In order to operate reservations and property management services, data may be shared with:
- Booking management systems or channel managers
- Payment processing platforms
- Invoicing services
- Legal authorities when required by law
These entities process personal data only to the extent necessary to provide their services.
5. Data retention
Personal data is stored only for the period necessary to fulfil the purposes for which it was collected, including legal, tax or administrative obligations.
6. Data subject rights
Under applicable data protection legislation, users have the right to:
- Access their personal data
- Request correction of inaccurate or incomplete data
- Request deletion of their personal data when applicable
- Object to the processing of their data
- Request restriction of data processing
To exercise any of these rights, users may contact us through the contact details available on the website.
7. Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.
However, no internet transmission system can guarantee absolute security.
8. Cookies
Our website may use cookies to improve browsing experience and collect statistical information about website usage.
Users can manage or disable cookies through their browser settings.
9. Changes to this policy
True Story Houses reserves the right to update this Privacy Policy whenever necessary. Any changes will be published on this page.