{"id":4748,"date":"2026-03-03T18:42:23","date_gmt":"2026-03-03T18:42:23","guid":{"rendered":"https:\/\/alloggio.qodeinteractive.com\/?page_id=4748"},"modified":"2026-03-08T11:58:41","modified_gmt":"2026-03-08T11:58:41","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/truestoryhouses.com\/pt\/refund_returns\/","title":{"rendered":"Pol\u00edtica de Cancelamento e Reembolsos"},"content":{"rendered":"<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Na True Story Houses procuramos oferecer aos nossos h\u00f3spedes uma experi\u00eancia simples, transparente e justa. Esta pol\u00edtica explica as condi\u00e7\u00f5es aplic\u00e1veis a cancelamentos e eventuais reembolsos para reservas efetuadas diretamente atrav\u00e9s do nosso website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. \u00c2mbito<\/h3>\n\n\n\n<p>Esta pol\u00edtica aplica-se a todas as reservas realizadas diretamente atrav\u00e9s do website da True Story Houses ou atrav\u00e9s de comunica\u00e7\u00e3o direta com a nossa equipa.<\/p>\n\n\n\n<p>Reservas efetuadas atrav\u00e9s de plataformas externas, como Airbnb ou Booking.com, seguem exclusivamente as pol\u00edticas de cancelamento dessas plataformas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Condi\u00e7\u00f5es de cancelamento<\/h3>\n\n\n\n<p>As condi\u00e7\u00f5es de cancelamento podem variar entre as diferentes propriedades geridas pela True Story Houses.<\/p>\n\n\n\n<p>A pol\u00edtica espec\u00edfica aplic\u00e1vel a cada reserva \u00e9 sempre apresentada na p\u00e1gina do alojamento e confirmada no momento da reserva.<\/p>\n\n\n\n<p>Ao efetuar uma reserva, o h\u00f3spede aceita as condi\u00e7\u00f5es de cancelamento indicadas para essa propriedade.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Cancelamento por parte do h\u00f3spede<\/h3>\n\n\n\n<p>Caso o h\u00f3spede necessite de cancelar a sua reserva, dever\u00e1 entrar em contacto connosco atrav\u00e9s do email ou dos contactos indicados no website.<\/p>\n\n\n\n<p>Dependendo da pol\u00edtica espec\u00edfica da propriedade reservada, o cancelamento poder\u00e1 resultar em:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reembolso total do valor pago<\/li>\n\n\n\n<li>Reembolso parcial<\/li>\n\n\n\n<li>N\u00e3o reembolso do valor pago<\/li>\n<\/ul>\n\n\n\n<p>As condi\u00e7\u00f5es exatas s\u00e3o sempre indicadas durante o processo de reserva.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Reembolsos<\/h3>\n\n\n\n<p>Quando aplic\u00e1vel, os reembolsos ser\u00e3o processados atrav\u00e9s do mesmo m\u00e9todo de pagamento utilizado na reserva.<\/p>\n\n\n\n<p>O prazo de processamento pode variar dependendo do m\u00e9todo de pagamento utilizado, podendo demorar at\u00e9 10 dias \u00fateis ap\u00f3s a confirma\u00e7\u00e3o do cancelamento.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Cancelamentos por circunst\u00e2ncias excecionais<\/h3>\n\n\n\n<p>Em situa\u00e7\u00f5es excecionais ou imprevistas que impossibilitem a realiza\u00e7\u00e3o da estadia, a True Story Houses analisar\u00e1 cada caso individualmente e poder\u00e1, sempre que poss\u00edvel, propor alternativas como altera\u00e7\u00e3o de datas ou cr\u00e9dito para estadias futuras.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Altera\u00e7\u00f5es de reserva<\/h3>\n\n\n\n<p>Pedidos de altera\u00e7\u00e3o de datas ou dura\u00e7\u00e3o da estadia est\u00e3o sujeitos \u00e0 disponibilidade da propriedade e \u00e0s condi\u00e7\u00f5es espec\u00edficas da reserva.<\/p>\n\n\n\n<p>A altera\u00e7\u00e3o poder\u00e1 implicar ajustes no pre\u00e7o final da reserva.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Contacto<\/h3>\n\n\n\n<p>Para qualquer quest\u00e3o relacionada com cancelamentos ou reembolsos, poder\u00e1 entrar em contacto connosco atrav\u00e9s do website da True Story Houses ou por email.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>At True Story Houses we aim to provide our guests with a simple, transparent and fair booking experience. This policy explains the conditions that apply to cancellations and possible refunds for reservations made directly through our website. 1. 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