{"id":13,"date":"2026-03-03T18:41:56","date_gmt":"2026-03-03T18:41:56","guid":{"rendered":"https:\/\/digital.truestoryhouses.com\/?page_id=13"},"modified":"2026-03-08T12:43:11","modified_gmt":"2026-03-08T12:43:11","slug":"terms_conditions","status":"publish","type":"page","link":"https:\/\/truestoryhouses.com\/pt\/terms_conditions\/","title":{"rendered":"Termos e Condi\u00e7\u00f5es de Reserva"},"content":{"rendered":"<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Estes Termos e Condi\u00e7\u00f5es regulam as reservas efetuadas atrav\u00e9s do website da True Story Houses e a utiliza\u00e7\u00e3o dos alojamentos geridos pela nossa equipa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ao efetuar uma reserva, o h\u00f3spede confirma que leu, compreendeu e aceita os presentes termos.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Reservas<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As reservas podem ser efetuadas atrav\u00e9s do website da True Story Houses ou por comunica\u00e7\u00e3o direta com a nossa equipa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uma reserva \u00e9 considerada confirmada ap\u00f3s:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>confirma\u00e7\u00e3o da disponibilidade da propriedade<\/li>\n\n\n\n<li>rece\u00e7\u00e3o do pagamento ou sinal aplic\u00e1vel<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">O h\u00f3spede receber\u00e1 uma confirma\u00e7\u00e3o da reserva com os detalhes da estadia.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Pagamentos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As condi\u00e7\u00f5es de pagamento podem variar entre propriedades e ser\u00e3o sempre apresentadas durante o processo de reserva.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dependendo da propriedade, poder\u00e1 ser solicitado:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pagamento total no momento da reserva<\/li>\n\n\n\n<li>pagamento parcial como sinal<\/li>\n\n\n\n<li>pagamento do valor restante antes da chegada<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Os m\u00e9todos de pagamento dispon\u00edveis ser\u00e3o indicados durante o processo de reserva.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Pol\u00edtica de cancelamento<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As condi\u00e7\u00f5es de cancelamento variam entre propriedades.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A pol\u00edtica espec\u00edfica aplic\u00e1vel \u00e0 reserva ser\u00e1 sempre apresentada na p\u00e1gina do alojamento e durante o processo de reserva.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reservas efetuadas atrav\u00e9s de plataformas externas seguem as pol\u00edticas dessas plataformas.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Check in e check out<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Os hor\u00e1rios de check in e check out podem variar entre propriedades e ser\u00e3o comunicados antes da chegada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regra geral:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check in: a partir da hora indicada na confirma\u00e7\u00e3o da reserva<br>Check out: at\u00e9 \u00e0 hora indicada na confirma\u00e7\u00e3o da reserva<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pedidos de check in antecipado ou check out tardio est\u00e3o sujeitos \u00e0 disponibilidade.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. N\u00famero de h\u00f3spedes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O n\u00famero de h\u00f3spedes n\u00e3o poder\u00e1 exceder a capacidade m\u00e1xima indicada para a propriedade.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A presen\u00e7a de h\u00f3spedes adicionais n\u00e3o autorizados pode resultar em cancelamento da reserva sem direito a reembolso.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Utiliza\u00e7\u00e3o da propriedade<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Os h\u00f3spedes comprometem-se a utilizar a propriedade de forma respons\u00e1vel e a respeitar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a propriedade<\/li>\n\n\n\n<li>os vizinhos<\/li>\n\n\n\n<li>as regras da casa indicadas no alojamento<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o s\u00e3o permitidas festas ou eventos, salvo autoriza\u00e7\u00e3o pr\u00e9via.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Danos na propriedade<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Os h\u00f3spedes s\u00e3o respons\u00e1veis por qualquer dano causado durante a estadia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Caso ocorram danos ou perdas de equipamentos ou mobili\u00e1rio, poder\u00e1 ser solicitado o pagamento do respetivo custo de repara\u00e7\u00e3o ou substitui\u00e7\u00e3o.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Dep\u00f3sito de seguran\u00e7a<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Algumas propriedades podem exigir um dep\u00f3sito de seguran\u00e7a para cobrir eventuais danos durante a estadia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quando aplic\u00e1vel, o valor e as condi\u00e7\u00f5es ser\u00e3o comunicados antes da chegada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mesmo na aus\u00eancia de um dep\u00f3sito formal, os h\u00f3spedes continuam respons\u00e1veis por quaisquer danos causados \u00e0 propriedade durante a estadia.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. Direito de recusa ou interrup\u00e7\u00e3o da estadia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A True Story Houses reserva-se o direito de recusar ou interromper uma estadia caso os h\u00f3spedes violem as regras da casa, causem perturba\u00e7\u00e3o aos vizinhos, provoquem danos na propriedade ou utilizem o alojamento para fins n\u00e3o autorizados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nestas situa\u00e7\u00f5es poder\u00e1 ser solicitado que os h\u00f3spedes abandonem a propriedade imediatamente, sem direito a reembolso.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">10. Responsabilidade<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A True Story Houses n\u00e3o se responsabiliza por perda, dano ou extravio de objetos pessoais dos h\u00f3spedes durante a estadia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os h\u00f3spedes s\u00e3o respons\u00e1veis pela sua pr\u00f3pria seguran\u00e7a e pela utiliza\u00e7\u00e3o adequada das instala\u00e7\u00f5es da propriedade.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">11. Circunst\u00e2ncias fora do nosso controlo<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Em situa\u00e7\u00f5es excecionais fora do controlo da True Story Houses que impossibilitem a utiliza\u00e7\u00e3o da propriedade reservada, faremos todos os esfor\u00e7os para oferecer uma solu\u00e7\u00e3o alternativa ou proceder ao reembolso aplic\u00e1vel.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">12. Altera\u00e7\u00f5es aos termos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A True Story Houses reserva-se o direito de atualizar estes Termos e Condi\u00e7\u00f5es sempre que necess\u00e1rio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quaisquer altera\u00e7\u00f5es ser\u00e3o publicadas nesta p\u00e1gina.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">13. Lei aplic\u00e1vel<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Estes Termos e Condi\u00e7\u00f5es s\u00e3o regidos pela legisla\u00e7\u00e3o portuguesa.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>These Terms and Conditions govern reservations made through the True Story Houses website and the use of the accommodations managed by our team. By making a reservation, the guest confirms that they have read, understood and accepted these terms. 1. Reservations Reservations may be made through the True Story Houses website or through direct communication [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions - True Story Houses<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/truestoryhouses.com\/pt\/terms_conditions\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - True Story Houses\" \/>\n<meta property=\"og:description\" content=\"These Terms and Conditions govern reservations made through the True Story Houses website and the use of the accommodations managed by our team. 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